Our UK & International Shipping Rates
Thank you for choosing us :-)
IF YOU EXPERIENCE ANY PROBLEMS AT CHECKOUT WITH SHIPPING OFFERS OR COUPON CODES PLEASE CONTACT US AND WE WILL RESOLVE IT FOR YOU.
Parcel not received :
If you have not received your parcel , please check with you neighbour and your local sorting office. It is extremely rare that a parcel gets lost and they are most often returned to us if there was no way of delivering the item and no one collected it from the sorting office.
A parcel is considered lost in the mail if 28 days has elapsed and it has still not been returned to us. If your parcel is returned to us, we will always re-post it to you straight away after confirming the address with you. If we made an error with your address, your parcel will be resent to you at no extra charge. If you made an error with your address, we may ask you to pay for a second delivery.
We offer a signed delivery option and a standard delivery option, with a proof of posting but no tracking or signature requirement. If your parcel does not arrive and it was sent the`cked and signed, we can track your parcel and we can send out a replacement parcel. If your parcel was sent by standard delivery and it has not arrived, we may wait for 28 days until the parcel is considered lost before sending out a replacement parcel. In all cases, parcels are returned to us within the 28 days and we can resend it to you.
We are always happy to solve any problems you experience shopping with us including the issue of a full refund for faulty items returned to us within 28 days, unused, undamged and in their original packaging.
Please do contact us if you are unhappy with your order. We are unable to offer refunds for sample items and for custom orders unless they are faulty but we may be able to offer a gift voucher for the same value.
Exchanges: We're always happy to help solve any problems you experience shopping with us. If you have bought the wrong product, please get in touch, we'll be happy to exchange an item.
If you are buying Natural Wisdom as a gift, let us know before hand and we'll gift wrap it for you.
If you would like to buy a custom made gift certificate, drop us a line and we're happy to help.
If you have another issue or question, please drop us a line, we're here to help :-)
Our Shipping Rates (these prices are subject to change without notice):
UK Home Delivery Rates - (Including all outlying areas)
£3.95 Second Class Royal Mail UK Delivery up to 2 Kg
£6.40 Royal Mail UK Delivery. Signed For but not tracked. If you want a parcel sent by guaranteed delivery, please contact us.
International Tracked & Signed POSTAGE (up to 250g)
International Tracked & Signed POSTAGE (up to 500g)
International Tracked & Signed POSTAGE (up to 750g) All International Postage rates are being updated.
International Tracked & Signed POSTAGE (up to 1.5)
International Tracked & Signed POSTAGE (up to 3 KG)