Our UK & International Shipping Rates
IF YOU EXPERIENCE ANY PROBLEMS AT CHECKOUT WITH SHIPPING OFFERS OR COUPON CODES PLEASE CONTACT US AND WE WILL RESOLVE IT FOR YOU.
Parcel not received :
We send all of our UK parcels second class signed for delivery as standard and we can track your parcel. If you have not received your parcel, please check with your neighbour and your local sorting office. It is extremely rare that a parcel gets lost and they are most often returned to us if there was no way of delivering the item and no one collected it from the sorting office.
A parcel is considered lost in the mail if 28 days has elapsed and it has still not been returned to us. If your parcel is returned to us, we will always re-post it to you straight away after confirming the address with you. If we made an error with your address, your parcel will be resent to you at no extra charge. If you made an error with your address, we may ask you to pay for a second delivery.
We offer a First Class Signed Delivery option too but please be mindful that all our products are hand made by us in small fresh batches. We manufacture every Tuesday and Thursday & during busy times, more often than this which means that you receive the highest quality, freshly made products.
★ If you need a product urgently, please let us know in your order notes and we will always try our best to accommodate you
We are always happy to solve any problems you experience shopping with us including the issue of a full refund for faulty items returned to us within 28 days. These must be unused, undamged and in their original packaging.
Please be aware that we are unable to offer refunds for sample items and for custom orders.
Exchanges: We're always happy to help solve any problems you experience shopping with us. If you have bought the wrong product, please get in touch, we'll be happy to exchange an item as long as the item is
If you are buying Natural Wisdom as a gift, let us know before hand and we'll gift wrap it for you at no extra cost. We never use plastic to wrap our products and we choose simple understated wrapping designs that are beautifully elegant, natural, biodegradable and reusable.
If you would like to buy a custom made gift certificate, drop us a line and we're happy to help.
If you have another issue or question, please drop us a line, we're here to help :-)